I get so many emails. GDPR has helped a bit; the number of unsolicited emails from random businesses has dropped, and those I get usually have an ‘unsubscribe’ option. Some of the emails I get are emails I want, such as emails from clients, publishers, family, and friends. In an average working day, depending on what I’m dealing with at the time, I am likely to send 30-60 replies myself; on a busy day it can be over 100. I know some people receive and send many more emails than I do, but for me this is a lot, and the number has grown gradually over the years. Back in 2009, when I was also busy, I was sending 10 replies on an average day.
For years now I have received increasing numbers of messages from readers, and students, and others who want my help. They send me emails, and Twitter DMs, and Insta DMs, and messages on ResearchGate and LinkedIn, and probably messages on Facebook too but I never did sign up to Messenger so I don’t know about those ones. I like to help, when I can, and often I am able to answer a question or point to a useful resource. But the volume of messages has reached the point where I need to change my approach.
I tweeted about this last week and was surprised by the number of replies – and, in some cases, the content. One person suggested that this may be due to supervisors or lecturers or managers suggesting that novice researchers should network in this way. If you are a supervisor, lecturer, or manager who is doing this, please stop it immediately! It places a huge and inappropriate burden on people.
The most common suggestion on Twitter was ‘delete and move on’. That surprised me too, though I can understand why people do this; there are times I have been tempted. But I don’t feel comfortable with this option, so I’m going with another suggestion: the template reply. Here is what I plan to write:
I receive too many requests for help and advice to answer them all individually, so I have created this standard response.
A significant proportion of the questions that come to me could be answered by using a search engine. For a mainstream search engine, I recommend duckduckgo as an ethical option. For scholarly search engines, the Directory of Open Access Journals is useful, or of course Google Scholar.
Many of the other questions I am asked are about independent research or academic writing. I put information about these and related topics on my blog. My blog is searchable for specific terms, and also has more general tags you can click on such as ‘independent research’ or ‘writing’ to bring you all the posts on that topic.
The answers to a small number of questions can be found in one or other of my books. I realise these are not a free resource unless you can get them through a library, but they are all affordable by Euro-Western standards, and you can check the contents on the publishers’ websites.
So why am I posting this here, you may ask? Because now I have a link I can share in response to the Twitter DMs, and the Insta DMs, and the messages on LinkedIn and ResearchGate, and no doubt other messaging systems tech companies will devise in the future.
I am sorry to have to do this, and I have held out as long as I could. But I can’t cope with the current level of demand, and I know it will only continue to increase unless I take action.
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